FAQ

Tickets range from $45-$76 for Franklin’s Key. 

Looking to book a group of 10+ people?

Please contact us at boxoffice@pigiron.org.

The show is 2 hours long with a 15 minute intermission.

This is a family-friendly show! We think children as young as 8 can enjoy the show.  You can expect some spookiness, some intense moments of physical struggle, and a complicated plot.  We request that you please don’t bring children who are so young that they are unable to remain quiet and in their seats for 2 hours; but otherwise bringing children is at the parent or guardian’s discretion.

Wheelchair Access 

Franklin’s Key performs at Plays & Players Theatre, a historic building. While we have created accessible space within the theatre proper, unfortunately, the restrooms are located on the Lower Level and are not accessible. There is a ramp to access the lobby from the sidewalk and there are no stairs into the theatre proper. The wheelchair accessible and companion seats cannot be purchased online. If you’d like to attend, please contact our box office at boxoffice@pigiron.org or (267) 494-1919 to purchase the seats. If you use a larger, motorized wheelchair, please contact our box office to discuss the best seating options.

Entrances, Ramps & Stairs

There are two main doors into the Plays & Players Theatre lobby from the street. One door has one stair, the other has a ramp. There are no stairs into the Orchestra Level of the theatre. The Orchestra Level is raked, meaning the rows are higher the further back you go. There are stair-free paths into the theatre from the lobby via aisles that run down the center of the theatre and on the far-left and far-right sides. 

• Rows B thru G (there is no row A) have no stairs to access the row. 

• Rows H thru M have one stair.

• Row N has two stairs.

• Row O (the last row of the orchestra) has three stairs.

Audio Devices & T-Coil Loops

Patrons can borrow the following equipment for free:

• Audio headsets: Earpiece and battery packs with volume control that amplify the performance.

• T-coil “induction” loops: Worn around the neck, these devices transmit performance audio directly into hearing aids and cochlear implants that have a “T” (for telecoil) setting.

We provide these devices for all performances on a first come, first served basis, with no reservations required. Please pick them up at the Box Office window.

Open Captioning (OC)
During Open Caption (OC) Performances, the actors’ lines appear on a small LED screen near the stage as they speak. OC benefits patrons who are deaf or hard of hearing and helps to ensure that all patrons can fully enjoy the performance. OC will be offered on June 28th at the 2pm matinee.

Relaxed Performance

We will have a Relaxed Performance on Friday June 19th at the 6pm show.

Our Relaxed Performance provides a welcoming and sensory-friendly environment that lets all our patrons express themselves freely, without judgment or inhibition, and include:

• A shush-free environment: freedom to talk, vocalize, and leave seats during the performance as needed

• Fewer seats sold to make more space available throughout the theatre and reduce crowd-size

• Pre-show preparation materials will be available as the performance date approaches to help prepare all attendees for the experience of the show

There are some strobe effects, loud noises, and other lighting effects in the show.

Following the guidance of the CDC, the City of Philadelphia, and the Actors Equity Association, here are the current guidelines for attending a show. Should our policies change, we will update this page.

• Audience members who wish to continue wearing masks are always welcome to do so however they are not required for any performance.

• Proof of vaccination is no longer required at any performance.

• As part of the checkout process, you will have an opportunity to share your seating needs and preferences.

Please contact us if you have any questions.

Yes! Composer Rosie Langabeer has compiled the key pieces of music from her original score into an album that is available on bandcamp. Click on this link to head over there and arrange payment for a digital download.